Troubleshooting
Common issues you might hit while running the engine and how to fix them.
This page is a running list of the most common issues new users run into while running the agentic engine. If your problem is not here, see the Support section at the bottom.
Upload and extraction
My resume uploaded but no text was extracted. Most often this is a scanned PDF, which is an image file wearing a PDF extension. Try exporting from your source (Word, Google Docs, or a resume builder) as a fresh PDF instead of scanning a printed copy.
My DOCX upload failed. The engine supports standard DOCX files. If you have an older DOC file, save it as DOCX first. Files larger than the configured upload limit will also be rejected with a clear error.
The extracted text has strange characters. Some PDFs embed fonts in ways that mangle copy-paste extraction. If you see garbled text, the easiest fix is to open the file in a word processor, save a fresh copy, and re-upload.
Narrative spine interview
The interview is asking follow-up questions I do not want to answer. The engine pushes back when an answer is surface-level. If you are sure you want to move on, you can end the current question with a clear answer and the engine will accept it. Depth is encouraged, not enforced.
My answer got cut off or is missing. The interview is append-only. Reopen the same question and the previous version should still be there as a saved answer. If it is truly missing, open a Mind session and ask Archer to list your interview answers.
Dean Brief
Generation is stuck on the same stage. The Dean Brief runs a staged pipeline and each stage has its own status. If it has been stuck longer than a minute or two, refresh the page. Versions are append-only, so nothing is lost if you need to retry.
The brief cites evidence I do not recognize. Open the evidence citation directly. Every claim links back to a specific span in Profile Memory. If the span is wrong, you can correct the underlying fact and regenerate.
Essay Workbench
I lost a change Archer made. Every save creates a new version. Open the version history for the submission and restore the draft you wanted.
Archer's proposal is not appearing. Proposals arrive as a stream. If your connection drops mid-response, the stream can be cut. Try the request again. If it still fails, check Account Settings to confirm you are under your current plan's usage cap.
Recommenders
A recommender did not receive their invite. Ask them to check spam first. You can also copy the invite link directly from the Recommenders surface and send it through your own channel.
A recommender opened the link but cannot see the questions. Make sure you have selected a target school for the application they are recommending for. Without a school selected, the engine has no template to show them.
Account and billing
I cannot sign in. Password reset is handled by AWS Cognito through the sign-in page. If you signed up with Google, sign in with Google, not a password.
I was charged for a plan I did not mean to select. Write to support from the email on your account within the refund window on your plan and we will sort it out.
Support
If nothing here resolves your issue, reach out to support at admitarchitect.com. Include your account email, the page you were on, and the specific thing you were trying to do. The more specific the report, the faster we can fix the underlying issue in the engine.